Terms and Conditions
1. Introduction
Welcome to Tucks. By using our platform, you agree to these Terms and Conditions.
2. Platform Structure
Tucks operates a customer platform and a vendor portal. We also handle payments directly.
3. User Accounts
- Provide accurate information
- Keep login details secure
- You are responsible for your account activity
4. Vendor Accounts
- Vendors receive custom login credentials
- Account sharing is prohibited
- Vendors are responsible for all actions under their account
5. Vendor Responsibilities
Accurate Listings
- No false or misleading information
- No exaggerated claims
- Images must match actual products
Product Integrity
Products must match their descriptions exactly.
Refund Compliance
Vendors MUST issue refunds if a product is marked refundable after proper confirmation.
Delivery Commitment
Products must be delivered within the stated time range.
Vendor Fees
All vendor payments are NON-REFUNDABLE.
6. Payments
- Tucks handles all payments
- Funds may be held for disputes
- Fraudulent transactions may be reversed
7. Orders & Fulfillment
Orders are processed after successful payment. Vendors handle delivery.
8. Refunds & Disputes
Tucks may intervene and make final decisions on disputes.
9. Prohibited Activities
- Fraud or scams
- Fake listings
- Bypassing payment systems
10. Account Suspension
Accounts may be suspended or terminated for violations.
11. Limitation of Liability
Tucks is not responsible for vendor misconduct but will help resolve disputes.
12. Intellectual Property
All platform content belongs to Tucks.
13. Changes to Terms
We may update these terms at any time.
14. Governing Law
These terms are governed by the laws of Nigeria.
Privacy Policy
1. Information We Collect
From Users
- Name
- Email
- Phone number
- Delivery address
- Payment details
From Vendors
- Business information
- Contact details
- Bank/payment details
2. How We Use Data
- Process orders
- Manage accounts
- Prevent fraud
- Improve services
3. Payment Security
We use secure systems to handle payments and protect sensitive data.
4. Data Sharing
- With vendors (for delivery)
- With service providers
- When required by law
5. Data Security
We take reasonable steps to protect your data, but no system is 100% secure.
6. User Rights
- Access your data
- Correct your data
- Request deletion
7. Cookies
We use cookies to improve user experience and track usage.
8. Data Retention
We retain data only as long as necessary.
9. Changes to Policy
We may update this policy at any time.